Returns & Exchanges
At The Card Vault, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for returns or exchanges on all eligible items. Please ensure all products remain in their original condition with tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all labels and protective bags are included to prevent damage during transit.
Attach the Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing